Millennials have been accused of killing so many products and industries-taxis, landlines, snail mail-that it’s become a media trope.
But millennials are old news. Today, businesses and marketers are desperately anticipating the murderous whims of Gen Z, the demographic born after 1996.
Sometimes called “post-millennials” or “iGen,” Gen Z makes up more than one-fifth of the US population and is the most racially and ethnically diverse group in the nation’s history. They’re true digital natives who report being online “almost constantly,” according to a 2018 study by Pew Research Center. (Psychologists have said their technology use has produced a national mental health crisis.)
More than 70 per cent of Gen Zers influence their family’s spending, according to a 2017 report from International Business Machines Corp. and the National Retail Federation. With that kind of sway and billions of dollars in spending power, they have businesses scrambling to understand their desires.
Their relationship to money, it turns out, has been shaped by the Great Recession, one expert said.
“Their expectations are lower, they’re not as confident,” said Jean Twenge, a professor of psychology at San Diego State University who has studied the generation. “They’re not viewing the world through rose-colored glasses.”
They are less optimistic about economic opportunity and student debt. As a result, Gen Z likes to play it safe. “They are more risk-averse than previous generations in terms of both attitudes and behavior,” Twenge said, pointing to a study she authored that found today’s teens are less likely to have sex or drink. Still, they also prioritize wealth and material goods.
“In psychological terms, it’s a shift toward extrinsic values-money, fame and riches-rather than toward intrinsic values, like relationships and community feeling,” Twenge said.
The generation already wields a deadly combination of economic power and social media clout. A disparaging tweet from Kylie Jenner earlier this year about teen-dominated app Snapchat wiped out US$1.3 billion in Snap’s market value. But businesses have been declared “dead” before. Millennials, after all, were supposed to kill off wine corks, dating, beer, cereal and bars of soap, but those things are still alive.
Still, if a tweet has the capacity to move that kind of capital, how else will this generation move markets and shape industries?
Given their love of digital life, the first expected victim of teen spending preferences is brick-and-mortar retail. America’s malls have been closing at a record pace as e-commerce becomes the preferred mode of shopping for millennials and Gen Zers. More than two-thirds of US malls saw a decrease in national retailers in 2018, according to a report from property research firm Green Street Advisors.
Retailers are grappling with young Americans’ demand for personalized, digitally augmented shopping experiences. An astounding 93 per cent of Gen Zers prefer to shop without the help of a sales associate, according to a 2017 survey by Adyen, a global payments processor. But only 19 per cent of retailers can provide such an experience, according to the IBM survey of Gen Zers.
The apparel industry at large is already dying. In 1977, clothing accounted for 6.2 per cent of US household spending. Today, that number has halved to 3.1 per cent, according to government data.
Even fast-fashion stores, which have made clothing cheaper, are seeing slower growth. Hennes & Mauritz is opening fewer H&M stores and struggling to sell unwanted products in the stores it currently operates as young customers increasingly purchase clothing online.
Apparel brands specifically marketed to teens are on the decline. Abercrombie & Fitch Co. and Urban Outfitters Inc. have seen a 68 percent drop in the number of store locations in North America since 2016, according to Bloomberg Intelligence. Retailers Aeropostale, Pacific Sunwear and American Apparel all filed for bankruptcy in the last two years, and more are expected this year.
Print magazines of all kinds are seeing newsstand sales decline. But teen magazines have struggled more than others to reach their intended audiences. Just last November, Condé Nast closed the quarterly (once monthly) print edition of Teen Vogue. Meanwhile, Hearst Communications Inc.’s Seventeen magazine, a 73-year-old print publication, slashed frequency from 10 magazines to six in 2016.
Though print may perish, magazines geared toward young women are bolstering their digital and social channels to spur new forms of online engagement. And it turns out, America’s youth are fired up by online political content.
Teen Vogue was one of the first titles to draw attention for successfully reaching young women on digital platforms during the 2016 election when an opinion piece, “Donald Trump Is Gaslighting America,” dominated the news cycle with more than 1.4 million unique views. This year, the brand has seen increased digital engagement, particularly with content on sexual health, reproductive rights and gun reform.
“Teen girls are so much smarter than anyone gives them credit for,” said Phillip Picardi, Teen Vogue’s digital editorial director. “We’ve seen an immense resonance of political coverage with our audience.”
American teens are four times less likely to use cash than the general public and only use cash for 6 percent of their transactions, according to data from teen debit-card company Current. Younger generations are also more likely to say they’d like cashless and cardless options at restaurants. And the majority of people under 30 prefer to use cards over cash, even for transactions under $5.
Unsurprisingly, money-transferring apps-such as Venmo, Google Pay and Apple Wallet-are seeing continued growth.
Venmo, which blends social media and payment processing, has become a favorite among teens. The company said it facilitated more than US$40 billion of payments in the last 12 months and total payment volume grew 50 per cent in the first quarter.
“This generation has grown up with a mobile device that is also a payment device,” said Stuart Sopp, chief executive officer of Current. “They are going to accelerate the adoption of the digital economy because digital payment is native to them.”
Retailers are also moving toward cashless payments. And Sweden, Denmark, Norway and Singapore have made various efforts to move toward a digital economy-pledging to eliminate check usage and slash cash withdrawals from ATMs.
“There’s many reasons why businesses want to see a shift away from cash,” Sopp said. “Now they finally have a demographic cohort that is ready for it to happen. They won’t resist it, they will push for it.”
But forsaking cash altogether could pose a challenge to those who don’t have a bank account-as is the case with many teens. Amazon.com Inc., always looking for ways to drive more spending on its platform, has a plan to make pseudo debit cards called Amazon Cash to tap into Gen Z’s spending habits before they are of age to manage their own accounts. If successful, Amazon could lock in lifelong, digital-centric customers.
Of course, predicting the future is difficult. Your local mall may escape the Gen Z purge. There’s only one thing we know today’s teens will kill with 100 percent certainty: articles about millennials killing industries.